Investor Charter in Respect of Investment Adviser (IA)
A. Vision and Mission Statements for investors
Vision - Invest with knowledge & safety
Mission - Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by the Investment Adviser with respect to the investors
To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
To do a proper and unbiased risk – profiling and suitability assessment of the client.
To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
To conduct audit annually.
To disclose the status of complaints in its website.
To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
To employ only qualified and certified employees.
To deal with clients only from official number.
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
C. Details of services provided to investors (No Indicative Timelines)
Onboarding of Clients
Sharing of agreement copy
Completing KYC of clients
Disclosure to Clients
To provide full disclosure about its business, affiliations, compensation in the agreement.
To not access client’s accounts or holdings for offering advice.
To disclose the risk profile to the client.
To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.
D. Details of grievance redressal mechanism and how to access it
In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
E. Expectations from the investors (Responsibilities of investors)
Always deal with SEBI registered Investment Advisers.
Ensure that the Investment Adviser has a valid registration certificate.
Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following: link
Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
Be vigilant in your transactions.
Approach the appropriate authorities for redressal of your doubts / grievances.
Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Don’t fall for stock tips offered under the pretext of investment advice.
Do not provide funds for investment to the Investment Adviser.
Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
Don’t fall prey to luring advertisements or market rumors.
Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
Don’t take decisions just because of repeated messages and calls by Investment Advisers.
Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
Don’t rush into making investments that do not match your risk taking appetite and investment goals.
Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
About Finology Recipe
Recipe is a DIY financial planning platform created by Finology Ventures Pvt. Ltd, a SEBI registered investment adviser (INA000012218). The platform allows you to build your own financial plan (goal planning, insurance planning, debt review among other categories) purely based on the information provided by you on the platform.
We have tried our best to ensure that the results presented by our tools are correct, and reflect accurate calculations based on the user input. However, we do not guarantee that this will be the case in all situations. Recipe by Finology does not assure that the service is/will be accurate, complete, reliable, suitable, free from any virus or interruption. The User agrees that he uses the platform at his own risk and Recipe by Finology will not be responsible for any loss or damage incurred by him due to the use of this service or inability to use it for any reason beyond the control of the website or the company. The free forever tools like financial appetite, goal planner does not give any financial strategy to achieve those goals and it only provides an insight, based on your brief information, as to whether the said goals are achievable or not. Further the free forever tool prosperity ingredients and financial x-ray are the user’s input based recommendations on how to fix some identified problems where the information given to the user is limited to how much more the user needs to save, invest, spend etc.
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Disclaimer for Chef’s Special / Recommendations
Recipe by Finology warrants that it does not provide any investment advice through its website as the recommendations under the chef’s special page is not tailor made and also not based on any profiling of the user and it is purely on the basis of the research analysis done for particular investment products or securities. The recommendation service, articles or other contents are for research, information and educational purposes. Our effort is to offer accurate and unbiased opinions. The User warrants that it shall obtain independent investment advice before making any investment decision as recommendations under chef’s special or under any of Finology’s offerings are not a substitute for investment advice. The content on the website should not be construed to be an advertisement for solicitation for buying or selling of any securities or investment products. Different types of financial products involve varying degrees of risk and need to be aligned with your personal financial situation and/or investment objectives in consultation with an investment advisor. You should not construe any information provided by Recipe as personalized investment advice. The Historical performance may not be sustained in future and thus we cannot assure that the future performance of any specific investment product or strategy will be profitable, equal to any corresponding indicated historical performance level.