- Recipe
- Statutory Records
Statutory Records to be displayed by RAs
Grievance Redressal and Escalation Matrix
| Designation | Contact Person | Address | Contact | Email ID | Working hours when the complainant can call |
|---|---|---|---|---|---|
| Head of Customer Care | Akshada Nampalliwar | 4th Floor, Avinash One, VIP Road, Opposite to Magneto Mall, Raipur, Chhattisgarh- 492001 | 022-489-66660 | support@finology.in | 10 AM to 7 PM |
| Compliance Officer | Gurminder Dhami (Independent Professional) | 4th Floor, Avinash One, VIP Road, Opposite to Magneto Mall, Raipur, Chhattisgarh- 492001 | 78801-04817 | compliance@finology.in | 10 AM to 7 PM |
| Research Analyst | Ankur Kala | 4th Floor, Avinash One, VIP Road, Opposite to Magneto Mall, Raipur, Chhattisgarh- 492001 | 022-489-66660 | recipe@finology.in | 10 AM to 7 PM |
| Principal Officer / Grievance Officer | Antra Mahto | 4th Floor, Avinash One, VIP Road, Opposite to Magneto Mall, Raipur, Chhattisgarh- 492001 | 99816-91677 | compliance.ra@finology.in | 10 AM to 7 PM |
Note 1: The above escalation matrix, officer details may change. Clients are advised to refer to website for updated escalation matrix.
Note 2: The research analyst shall be responsible to redress / resolve grievances of a client in a timely and transparent manner within 7 (seven) business working days or such timelines as may be specified by SEBI under the Research Regulations.
STEP 2: If the resolution provided by Investment A is unsatisfactory, the client can lodge grievances through SEBI's SCORES platform at scores.sebi.gov.in
STEP 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in
Data for the month ending – December, 2025
| Sr.No | Received from | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1. | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2. | SEBI (SCORES) | 0 | 3 | 3 | 0 | 0 | 9 |
| 3. | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 3 | 3 | 0 | 0 | 9 |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
| Sr.No | Month | Carried forward from previous month | Received | Resolved* | Pending # |
|---|---|---|---|---|---|
| 1. | October, 2025 | 0 | 0 | 0 | 0 |
| 2. | November, 2025 | 0 | 0 | 0 | 0 |
| 3. | December, 2025 | 0 | 0 | 0 | 0 |
| 4. | January, 2026 | 0 | 0 | 0 | 0 |
| 5. | February, 2026 | 0 | 0 | 0 | 0 |
| 6. | March, 2026 | 0 | 0 | 0 | 0 |
| 7. | April, 2026 | 0 | 0 | 0 | 0 |
| 8. | May, 2026 | 0 | 0 | 0 | 0 |
| 9. | June, 2026 | 0 | 0 | 0 | 0 |
| 10. | July, 2026 | 0 | 0 | 0 | 0 |
| 11. | August, 2026 | 0 | 0 | 0 | 0 |
| 12. | September, 2026 | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Sr.No | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1. | 2024-25 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
Disclosure with respect to compliance with Annual compliance audit requirements under Regulations 25 (3) of SECURITIES AND EXCHANGE BOARD OF INDIA (Research Analyst) Regulations, 2015, for the last and current financial year are as under :
| Sr.No | Financial Year | Compliance Audit Status | Files | Remarks, If any |
|---|---|---|---|---|
| 1 | FY 2024-25 | - | - | - |
Disclosure with respect to compliance with Annual return requirements as per the applicable provisions of the Companies Act, 2013 for last and current financial year are as under:
| Sr.No | Financial Year | Compliance Annual Return Status | Files | Remarks, If any |
|---|---|---|---|---|
| 1 | FY 2024-25 | - | - | - |
You can submit your grievance/complaints with us at support@finology.in